Frequently Asked Questions

1. What DAW and version do I need to open the project files?

Our project files are produced in FL Studio (version 21 or FL Studio 24+ recommended). On each product page, we clearly list all required third-party VST plugins (such as Serum, Vital, FabFilter, OTT, etc.). Most project files also include frozen or pre-rendered audio stems so you can fully explore the song structure and sound design even if you do not own all plugins.

2. Are all samples, stems, and presets royalty-free?

Yes, 100% royalty-free. You are free to use any samples, synth presets, melodies, and drum loops in your own commercial songs, beat sales, Spotify releases, YouTube videos, and live performances without paying royalties. The only restriction is that you cannot re-distribute, sub-license, or resell the raw sound files or templates as a standalone sample library.

3. How do I access and re-download my purchases?

Your purchases are permanently linked to your account. Simply sign in and navigate to My Purchases from the top navigation bar to download your files at any time with high-speed download links.

4. What payment methods are supported?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as supported digital wallets processed securely via Stripe. All payments are encrypted using TLS 1.3 / 256-bit SSL security.

5. Can I get a refund if I change my mind?

Because digital assets (FLPs, samples, stems) are delivered immediately upon checkout, all digital sales are non-refundable once downloaded. If you experience technical errors with a corrupted archive or an accidental duplicate purchase, please contact our support team. See our full Refund Policy for more details.

6. How do I track my physical merchandise order?

Once your order has been dispatched, a tracking code and carrier link will be updated on your My Purchases page and sent to your email. You can view step-by-step transit milestones until delivery.

7. How do I get support or report an issue?

You can submit a support ticket directly via the Contact Us form on our home page or join our official Discord community to speak with our team and fellow music producers.