Privacy Policy
August 2026This document explains what information we collect, how it is used, and how your data is protected when using SØUL.
1. Information We Collect
We collect only the information necessary to provide our digital sound archive and fulfill physical merchandise orders:
- Account Details: Name, username, and email address when registering.
- Order Details: Shipping address, recipient name, phone number (for courier logistics), and item purchase history.
- OAuth Login: When signing in with Google, we receive basic verified identity data (email and name).
- Usage Records: Download timestamps and license logs to protect against file piracy.
2. How We Use Information
Your data is used strictly for operational purposes:
- Granting access to your purchased project files, samples, and audio stems in your vault.
- Fulfilling, packaging, and shipping physical merchandise orders.
- Sending transactional receipts and critical account notifications.
- Responding to customer support inquiries.
3. Third-Party Services
We work with reliable third-party service providers:
- Payment Processing: Handled securely by Stripe. We do not store or see credit card numbers.
- Authentication: Google OAuth is optionally used for quick account login.
- Shipping Couriers: Customer shipping addresses are shared with logistics carriers solely for order delivery.
We never sell, rent, or trade your personal information to third parties or marketing brokers.
4. Cookies & Storage
We use standard browser session cookies and local storage to keep you logged into your account and retain items in your cart. We do not use third-party tracking or advertising cookies.
5. Data Retention & Security
Your account data and download history are retained as long as your account remains active so that you can re-download purchased assets. We utilize industry-standard encryption (HTTPS / TLS) and secure database storage.
6. Your Rights
You have the right to request a copy of your personal data, request corrections, or request complete deletion of your account by contacting our team.
7. Contact
If you have questions about this Privacy Policy or wish to make a data request, please contact us via our support form.
SØUL Team
Direct Admin Support