Refund Policy

1. Digital Products (FLP, WAV, Sample Packs)

Because digital audio files, project templates, and sample packs are delivered immediately via irrevocable download access, all digital sales are final and non-refundable once downloaded.

Exceptions where a refund or file replacement will be provided include:

• The download archive is corrupted or missing files and our support team is unable to provide a functional replacement.
• You made an accidental duplicate purchase of the same product within 24 hours under the same account.
• Technical checkout errors prevented your download link from generating.

2. Physical Merchandise Returns & Exchanges

For physical merchandise (such as apparel and accessories):

• Damaged / Defective Items: If your item arrived damaged or defective, contact us within 14 days of delivery with photos of the issue for a free replacement or full refund.
• Size Exchanges: Items may be exchanged within 14 days of delivery provided they are unworn, unwashed, and in their original packaging. Customers are responsible for return postage fees for size exchanges.

3. Refund Processing

Approved refunds are credited back to your original payment method via Stripe. Please allow 5 to 10 business days for the funds to reflect in your bank account or card statement after processing.

4. How to Request Assistance

To request a refund, replacement, or file check, please contact us with your Order ID and a brief description of the issue.

5. Contact Support

Need help with an order? Reach out through our support form.