Shipping Information

1. Instant Digital Asset Delivery

All digital products—including FL Studio project files (.FLP), sample packs, WAV audio stems, and synthesizer presets—are delivered instantly and digitally upon successful checkout:

• Immediate Access: Direct download links are presented immediately on your checkout confirmation page.
• Permanent Account Vault: All purchased digital assets are permanently stored in your customer account under My Purchases for unlimited re-downloads anytime.
• No Shipping Fees: Digital products never incur shipping, handling, or packaging charges.

2. Physical Merchandise Fulfillment

Every piece of SØUL physical merchandise (apparel, streetwear, caps, prints, and limited-edition items) is crafted and packaged under rigorous quality control standards:

• Processing Time: Orders are prepared, packed, and handed over to logistics carriers within 1 to 3 business days (Monday through Friday).
• Dispatch Notification: You will receive an automated email confirmation with tracking details as soon as your package has left our fulfillment facility.

3. Worldwide Delivery Estimates

We provide worldwide shipping. Estimated delivery durations from the date of carrier handover:

• Domestic (Malaysia & Singapore): 2 to 5 business days
• East Asia & Southeast Asia: 4 to 8 business days
• Australia & New Zealand: 6 to 10 business days
• North America (United States & Canada): 7 to 14 business days
• Europe & United Kingdom: 7 to 14 business days
• Rest of the World: 10 to 20 business days (subject to local customs clearance)

4. Shipping Rates & Calculations

Shipping rates are calculated dynamically at checkout based on package weight and the destination address. Any applicable free shipping promotions or discounts are automatically applied during checkout.

5. Customs, Taxes & Import Duties

International shipments may be subject to customs clearance procedures, import taxes, or local VAT / GST determined by the destination country's customs authorities. These charges are the sole responsibility of the customer. SØUL does not determine or collect foreign customs fees.

6. Order Tracking & Delivery Assistance

Every physical package is shipped with a unique tracking number. You can monitor your shipment's live status directly from your My Purchases page. If your parcel is delayed significantly past the estimated timeframe or arrives damaged, please reach out via our support form with your Order ID.

7. Address Accuracy & Reshipment Policy

Please ensure your shipping address and contact telephone number are entered accurately during checkout. Packages returned to us due to incorrect addresses, insufficient delivery details, or unclaimed pickup notices may require a reshipment fee before being re-dispatched.